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Both server and client are implemented using Java so you can
install your chat server on any platforms such as Windows, Linux,
Apple Mac., ... and you can embed chat client applet in your HTML
pages and have a view from it anywhere.
Very easy installation on Windows, Linux, ...
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GlassRoom has integrated with GlassBot®, the Smart
Agent that works the way you want it to. User GlassBot® to create
amazing and astonishing effects, news, horoscopes, jokes, music
database, one-on-one interactions and more. GlassRoom has already
implemented a few GlassBot® to get you started, such as A Greeter
and an Advertising Agent.
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GlassHelp Live can be installed on Windows as a service and stays
permanently on your system and there is a wrapper PERL script for Unix
systems that makes installation and running easy.
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Support for Multiple Chat Requests
Representatives can hold chats with multiple users at the same time.
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Support for Unlimited Representatives and Departments
Create accounts for as many Representatives and Departments as your organization needs. Unlike similar applications, the whole staff can use the SalesRep chat system without needing additional licenses per Representative.
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Typing Notification
Representatives and customers can see when the other is typing a message.
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Automatically Store Chat Sessions
Text sessions are easily logged and saved for later review.
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Simple Mechanism
Simply add a button or JavaScript text to your pages, or emails. When the visitor clicks on it a chat session opens.
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Review Past Chat Sessions
Representatives can review any past chat session with each individual visitor. This is useful when a chat is transferred and/or a new Representative wants to see the customer history.
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E-mail Signature
Representatives can embed a live chat button on all of their outgoing e-mails so that customers can easily request support directly from their email inbox.
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Automatic URL Linking
During a chat session, Representatives or clients can easily send out a URL as a link.
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GlassBot Technology
GlassHelp Live uses GlassBot technology. What this means to you is that the features are unlimited. You can create, or design a Robot to do anything you can image..
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File Transfer
During a chat session, Representatives or clients can easily transfer a file.
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Transfer chats to other departments / operators
Transfer chats directly to any Representative or Department with a simple click.
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Customizable Responses
Easily customize all the automated responses
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Sound Alerts and Notifications
Chat session plays sound alerts to notify Representatives when a request is placed.
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Customization
Nearly everything you see on the screen can be customized: the colors, the icons, the text, the layout ...
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Kick Visitor
Representative can easily kick unwanted visitors from the chat session.
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Ban Visitors
Representative can simply ban the visitor by IP address, or NickName or Network from the chat session.
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User Database
Choose to have the visitors login after registration, anonymously or both.
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Automatic Request Handling
If a chat request is not taken by a Representative after a set time period (for example, she's not at her desk), the request will be logged for offline viewing.
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E-mail Chat Transcript
Visitors can receive an email copy of their chat transcript (manual action, will be automated in the future).
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Print Chat Transcript
Representatives can print a copy of their chat transcripts.
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Leave a Message
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Active Sessions Report
Get a view of sessions taking place at all times.
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Button Codes
Generate code for displaying support buttons that connect the visitors directly to your departments or representatives. Code can be embedded into e-mail, contact forms, and more.
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Easy to use, customizable looks, powerful, flexible chat applet.
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Communication behind firewalls using HTTP-tunneling technology.
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Extra stable chat server : no need to restart over months and
years !
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Logging and remote administration capability.
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Automatically detects md5 password fields.
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Flood controlling that prevents your users from sending a
bothering message many times quickly.
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You can send the sessionID from within the client to
external programs.
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Very very quick reloading of applet and images.
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"Chat watch" capability that replaces noise words in messages.
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GlassRoom server is implemented using Java Servlet technology.
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Specially designed GUI components that make chat applet more nice
looking and work with all versions of Java including old Java 1.1
through Java 1.4
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GlassRoom uses Jetty Server built-in to the chat
server itself for easier manipulation and faster response time and
expanded flexibility.
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GlassRoom supports Unicode messages so you
can use it internationally.
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For a complete list of the applet
parameters please visit the document section
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